Transit Account Usage

From Net2MAX

Contents 1 Introduction 2 Transaction Records 3 Payment Transactions 4 Service Information

1 Introduction

In real life operation, most Net2MAX Members are not aware of the existence of the Transit Account, since all the money they put into the Transit Account are used for their Net2MAX services (like making calls to mobile phones).
For most incoming (money transfer into Net2MAX) transactions the system will transfer the amount first into the transit account and then to the phone account immediately or within one hour. The system, in fact, is managed most transactions in the phone account.
So the term Transit Account is somehow equal to Phone Account.

2 Transaction Records

This is the place to view all chargeable and non chargeable voice, fax and SMS as well as tax invoices for all payment made.

• Net2MAX Account Transactions - all transactions, excluding phone call transactions, display by month
• Audit Transactions - transactions which has transfered in and out the Transit Account
• Tax Invoice Details - transactions which has transfered in the Transit Account
• Phone Call Records - all phone chall charges/records display by month
• SMS Report - all SMS records

3 Payment Transactions

On this section, you can:

 -register your credit card for top-up/recharging purpose;
 -do a manual top-up on your account or to other Net2MAX members; 
 -set up an automatic top-up on your account or to other Net2MAX members; 
 -receive and pay your online monthly payment with Net2MAX;
 -set up an alert whenever your account balance is below certain threshold etc. 

3.1 To purchase credits into your account
3.1.1 Purchase credits from credit card

-register a valid credit card in Net2MAX on the page, then you can purchase credit from the credit card manually or automatically.

3.1.2 Purchase credits from cash card

-you can transfer the credits to your account from any valid Cash Card Number.

3.1.3 Receive Credits from Incoming Monthly Payment (permission required)

-the page allows you to manage the incoming payment from other Net2MAX members. You can charge on any Net2MAX members who have set the permission to accept your charge on 1 time or monthly basic.

3.2 To transfer credits out of your account
3.2.1 Transfer credits to Net2MAX Members (permission required)

-you should see the 'online account' list from the pull down menu if you and other Net2MAX members have set up the permission*. you can either make a direct payment or setting up a threshold rule for automatic transfer.

*To set up the permission of transfer, pls goto Security->Central Security->External Security->Set Member Permisssion.  Permission on Both sides are required.

3.2.2 Buy Cash Card

-you can buy cash card from your account credits, the cash card is transferable, pls keep the cash card number in secret. For details pls see Transit Account Cash Cards

3.2.3 Refund

-under certain circumstances, Net2MAX will do the refund, but it may take about 10 working days to complete the case.

The following are the refund methods we have supported:

1. Credit Card
   -Currently we are only do the refund on VISA and Master Credit Cards. Pls provide the necessary information on the page and our staff will follow the case.
   
2. Direct Deposit
   -Pls provide a bank account in AU, we will deposit the refund to your provided account.
   
3. PayPal (Not available yet)
   
4. Net2MAX's Member
   -You can transfer your refund to any other online account in different currencies. It is an instant transfer. Pls make sure you make no mistake on the Universal Number and the transfering amount.
   

3.2.4 Transfer credits to Outgoing Monthly Payment

-the page allows you to manage the outgoing payment to other online accounts. You can pay to any online accounts who have set the permission to receive your payment on 1 time or monthly basic. If you want to make a monthly payment regularly, pls add the setting into the Outgoing Payee List.

In order to add a Outgoing Monthly Payment record, you should do the followings:

1. goto Security->Central Security->External Security->Set Member Permisssion, and add the member into your permssion list, then on the Monthly Payment section check on the "to account" box.
   
2. you should be able to see the member account in the pull down menu on the outgoing monthly payment page. Pls complete the form and click "Add to List";
   
3. if ok, you should see the record in the Outgoing Payee List and a "Y" in the "Valid" column, that means the setting is complete.
   
4. if you see a red "N" (Not Valid) in the "Valid" column, there would be either the receiver rejected your payment or the receiver has not set up the permission to receive your payment at the moment.
   

3.3 Low Balance Warning

-You can set rule for the threshold that you want to receive a warning on SMS/Email.

4 Service Information

4.1 One Click Contact(1CC) Options

-you have an option to select your service level range from 0 to 5. your usage limit and monthly fee will change accordingly.

4.2 Your Subscribed Net2MAX Functions

-lists all functions currently included. You can see the total chargeable monthly fee at the bottom.

4.3 Your Unsubscribed Net2MAX Functions

-lists all functions used to be subscribed. To re-subscribe to a function listed here, you need to email support@oztell.com.

4.4 Available Net2MAX Functions

-lists all functions that are not included in your account. To subscribe, you need to email support@oztell.com. Some of the functions can be subscribed by clicking on the green "Subscribe" link.

4.5 Global Support

-you would join our Encyclopedia and Forum Member Group here

4.6 Account Reactivation

-you can reactivate your account here, if your account were frozen.